Cutie Club Plushies

Shipping Zones
Australia, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, UK

Shipping Rates
International (8–15 Business Days): Free
United States (8–15 Business Days): Free

Delivery Info
Orders ship in 1–5 days if in stock. Delays may occur due to address issues, customs, holidays, or peak periods. Some items may ship separately for protection. We appreciate your patience and aim to deliver promptly.

Covers:
✅ Lost packages
✅ Stolen after delivery
✅ Missing / non‑delivered orders

Does NOT cover:
❌ Returns or buyer’s remorse (covered by 30‑day returns)
❌ Damage after delivery
❌ Incorrect addresses
❌ Carrier delays or customs issues

Claims
Contact support@cloudanimestudio.com with your order number and tracking info.

• Lost/missing: within 7 days of expected delivery
• Stolen: within 7 days of delivery confirmation (Theft claims may require a police report.)

Resolution
Approved claims receive a replacement or refund/store credit if replacement is unavailable.

Return Window: 30 days from delivery
Condition: Unused, undamaged, original packaging
Shipping: Free return shipping on eligible items
Restocking Fee: 10% restocking fee applies
Refunds: Product price only (original shipping non‑refundable)
Processing Time: 5–10 business days after approval
How to Return Email support@cloudanimestudio.com within 30 days to request authorization.
Returns sent without approval may be refused.

Non‑Returnable Final sale items
Digital products
Used, damaged, or altered items
Requests after 30 days

Cancellations Cancel within 12 hours of order placement
10% cancellation fee apply
No cancellations once processing has started

Exceptions Wrong item sent: Replacement or refund
Safety issue: Full refund
Incorrect address: Partial refund or store credit at discretion