Product Protection

Safeguard your precious collectibles against loss, damage, or theft during transit. By adding Product Protection at checkout, you can enjoy peace of mind knowing your orders are protected.

What Product Protection Covers

• Loss: If your package is lost in transit and not delivered within a reasonable timeframe (as determined by the carrier), we will provide a replacement, subject to availability. If the exact product is unavailable, we will offer a full refund.
• Damage: If your order arrives damaged (e.g., broken parts, paint damage, crushed box), we will provide a replacement, subject to availability. If the exact figure is unavailable, we will offer a full refund.
• Theft: If your package is marked as delivered but is stolen from your delivery location, we will provide a replacement, subject to availability. If the exact figure is unavailable, we will offer a full refund.

What Product Protection Does NOT Cover

• Damage due to improper handling by the customer after delivery (e.g., dropping the product, improper display).
• Damage due to environmental factors after delivery (e.g., exposure to extreme heat or sunlight).
• Incorrect addresses provided by the customer.
• Packages detained or confiscated by customs.
• "Buyer's remorse" or any other reason for return or replacement that is not directly related to loss, damage, or theft during transit.
• Indirect or consequential losses.
• Minor package damage that does not affect the product itself.

How to File a Claim

1. Contact Us: Notify us of the loss within 30 days of the expected delivery date, or notify us of damage or theft within 7 days of delivery. You can contact us via email at ceo@cloudanimestudio.com.
2. Provide Information: You will need to provide your order number, a detailed description of the issue, and clear supporting evidence:
   • For damage: Photos of the damaged figure and packaging.
   • For theft: A police report or a copy of the report.
3. Claim Review: We will review your claim and determine eligibility.
4. Replacement: If your claim is approved, we will ship a replacement figure to you at no additional cost, subject to availability. If a direct replacement is not available, we will offer a full refund or store credit.