• Chibi Cloud Guard - CloudAnimeStudio
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Assurify

Product Protection

Product Protection

$1.99
$1.99
Sale Sold out
Shipping calculated at checkout.

Safeguard your precious collectibles against loss, damage, or theft during transit. By adding Product Protection at checkout, you can enjoy peace of mind knowing your orders are protected.

What Product Protection Covers

  • Loss: If your package is lost in transit and not delivered within a reasonable timeframe (as determined by the carrier), we will provide a replacement, subject to availability. If the exact product is unavailable, we will offer a full refund.
  • Damage: If your order arrives damaged (e.g., broken parts, paint damage, crushed box), we will provide a replacement, subject to availability. If the exact figure is unavailable, we will offer a full refund.
  • Theft: If your package is marked as delivered but is stolen from your delivery location, we will provide a replacement, subject to availability. If the exact figure is unavailable, we will offer a full refund.

What Product Protection Does NOT Cover

  • Damage due to improper handling by the customer after delivery (e.g., dropping the product, improper display).
  • Damage due to environmental factors after delivery (e.g., exposure to extreme heat or sunlight).
  • Incorrect addresses provided by the customer.
  • Packages detained or confiscated by customs.
  • "Buyer's remorse" or any other reason for return or replacement that is not directly related to loss, damage, or theft during transit.
  • Indirect or consequential losses.
  • Minor package damage that does not affect the product itself.

How to File a Claim

  1. Contact Us: Notify us of the loss within 30 days of the expected delivery date, or notify us of damage or theft within 7 days of delivery. You can contact us via email at ceo@cloudanimestudio.com.
  2. Provide Information: You will need to provide your order number, a detailed description of the issue, and clear supporting evidence:
    • For damage: Photos of the damaged figure and packaging.
    • For theft: A police report or a copy of the report.
  3. Claim Review: We will review your claim and determine eligibility.
  4. Replacement: If your claim is approved, we will ship a replacement figure to you at no additional cost, subject to availability. If a direct replacement is not available, we will offer a full refund or store credit.

Shipping

Shipping Zones
Australia, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, UK

Shipping Rates
International (8–15 Business Days): Free
United States (8–15 Business Days): Free

Delivery Info
Orders ship in 1–5 days if in stock. Delays may occur due to address issues, customs, holidays, or peak periods. Some items may ship separately for protection. We appreciate your patience and aim to deliver promptly.

Product Protection

Add Product Protection at checkout to cover loss, damage, or theft during transit.

Coverage Includes

  • Lost Package: Replacement or full refund
  • Damaged Item: Replacement or full refund
  • Stolen After Delivery: Replacement or refund/store credit

Not Covered

  • Damage after delivery (e.g., mishandling, heat exposure)
  • Incorrect addresses
  • Customs issues
  • Buyer’s remorse
  • Minor box damage

The cost of Product Protection is non-refundable.

Returns

Return & Cancellation Policy
We do not accept returns to reduce waste and environmental impact.

Order Cancellation
Orders can be canceled within 12 hours of purchase. A cancellation fee of up to 10% applies. After 12 hours, orders are processed and cannot be canceled.

Exceptions

  • Wrong Item Shipped: Contact us for a replacement or refund.
  • Incorrect Address: No full refund; partial refund or store credit may be offered.

Why No Returns?

  • Reduces packaging waste and carbon footprint
  • Encourages accurate orders and high product quality
  • Promotes responsible shopping and sustainability
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