The Lost Fire 264 Piece Mystery Jigsaw Puzzle Ravensburger
The Lost Fire 264 Piece Mystery Jigsaw Puzzle
A case to put together yourself - Puzzle X Crime is a combination of exciting crime and puzzle fun for young detectives aged 9 and up! First, the crime scene is put together from 264 puzzle pieces, then the puzzlers take on the role of the investigators. Which objects in the scene should be examined more closely? The numbers on the back of the puzzle pieces lead to important evidence. Will you be able to combine all the clues correctly and track down the perpetrators? Puzzle meets crime game! The popular game principle, in which you examine a case file with evidence and solve a crime, is now also available as a Ravensburger children's puzzle - Puzzle X Crime! The highlight: the puzzle is also printed with numbers on the back, which provide valuable clues to solving the case. Curiosity, deduction skills and detective instinct are then required! Together with the included playing cards and the evidence in envelopes, the young puzzlers gradually determine the course of events and can find the perpetrator, the motive and the weapon used. Also ideal as a joint puzzle and investigation fun for the whole family! No game material needs to be destroyed and the Puzzle X Crime can be played again.
- 264 Precision Fit Pieces
- Puzzle Size 27" x 13"
- Box Size 10.3" x 10.3" x 3.3"
- Eco-Friendly
- Ages 9+
- Made in Czechia
Shipping Zones
Australia, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, UK
Shipping Rates
International (8–15 Business Days): Free
United States (8–15 Business Days): Free
Delivery Info
Orders ship in 1–5 days if in stock. Delays may occur due to address issues, customs, holidays, or peak periods. Some items may ship separately for protection. We appreciate your patience and aim to deliver promptly.
Covers:
✅ Lost packages
✅ Stolen after delivery
✅ Missing / non‑delivered orders
Does NOT cover:
❌ Returns or buyer’s remorse (covered by 30‑day returns)
❌ Damage after delivery
❌ Incorrect addresses
❌ Carrier delays or customs issues
Claims
Contact support@cloudanimestudio.com with your order number and tracking info.
- Lost/missing: within 7 days of expected delivery
- Stolen: within 7 days of delivery confirmation (Theft claims may require a police report.)
Resolution
Approved claims receive a replacement or refund/store credit if replacement is unavailable.
Return Window: 30 days from delivery
Condition: Unused, undamaged, original packaging
Shipping: Free return shipping on eligible items
Restocking Fee: 10% restocking fee applies
Refunds: Product price only (original shipping non‑refundable)
Processing Time: 5–10 business days after approval
How to Return Email support@cloudanimestudio.com within 30 days to request authorization.
Returns sent without approval may be refused.
Non‑Returnable Final sale items
Digital products
Used, damaged, or altered items
Requests after 30 days
Cancellations Cancel within 12 hours of order placement
10% cancellation fee apply
No cancellations once processing has started
Exceptions Wrong item sent: Replacement or refund
Safety issue: Full refund
Incorrect address: Partial refund or store credit at discretion